Support Coordinator Agreement

In this Agreement, "Platform", "Participant", and "Provider" have the meanings given in the General Terms of Use. Additionally:

• "Support Coordinator" means a person registered on the Platform with the Coordinator role to assist Participants in managing their NDIS supports.
• "Client" means a Participant who has accepted the Coordinator's invitation and linked their account.
• "Client Data" means any personal, financial, or support-related information belonging to a Client that the Coordinator accesses through the Platform.

2.1 FindMySupport provides the Platform as a coordination tool only. FindMySupport does not employ, supervise, or direct Support Coordinators.

2.2 FindMySupport is not a party to any service agreement between the Support Coordinator and a Participant or their plan manager.

2.3 FindMySupport does not verify the Support Coordinator's NDIS registration, qualifications, or compliance obligations. It is the Coordinator's sole responsibility to maintain all required registrations and comply with all applicable laws.

3.1 By registering as a Support Coordinator on this Platform, you warrant that you:

• are registered with the NDIS Quality and Safeguards Commission as a Support Coordinator (where required for your Clients' plan type);
• hold a current NDIS Worker Screening Check or equivalent;
• hold appropriate professional indemnity and public liability insurance; and
• comply with the NDIS Code of Conduct and all obligations under the National Disability Insurance Scheme Act 2013 (Cth).

3.2 You must promptly notify FindMySupport if any of the above ceases to be true.

4.1 Access to a Client's data on this Platform is granted only after the Client explicitly accepts your invitation. This constitutes the Client's informed consent for you to view their support information on the Platform.

4.2 The data you may access includes: appointment history, invoices, NDIS budget summaries, session reports (where shared by the Client), and service listings the Client has engaged with.

4.3 You must only access Client Data for the purpose of providing support coordination services to that Client.

4.4 You must not:

• share, export, or disclose Client Data to any third party without the Client's express consent;
• use Client Data for any purpose other than coordinating that Client's supports; or
• retain Client Data after the coordinator link has been revoked, except as required by law.

5.1 All Client Data is strictly confidential. You must treat it with at least the same level of care you apply to your own confidential information, and in any event no less than a reasonable standard of care.

5.2 Confidentiality obligations survive the termination of this Agreement and the revocation of any coordinator link.

5.3 Nothing in this clause prevents disclosure required by law, a court order, or to a mandatory reporting authority under applicable legislation.

6.1 You acknowledge that Client Data constitutes sensitive personal information under the Privacy Act 1988 (Cth) and must be handled accordingly.

6.2 You are independently responsible for your own compliance with the Australian Privacy Principles (APPs) in relation to any Client Data you access or process through the Platform.

6.3 If you become aware of or suspect a data breach involving Client Data, you must notify FindMySupport at [email protected] within 24 hours of becoming aware.

7.1 As a Support Coordinator, you have fiduciary and professional duties to your Clients that exist independently of this Platform. Nothing in this Agreement limits or affects those duties.

7.2 You are responsible for:

• acting in the best interests of each Client at all times;
• maintaining accurate and up-to-date records;
• ensuring Clients give informed consent before you access or act on their behalf;
• complying with any service agreement between you and the Client or their plan manager;
• mandatory reporting obligations under applicable legislation (e.g., reportable incidents to the NDIS Commission); and
• complying with the NDIS Code of Conduct and Behaviour Support Practitioners' requirements (where applicable).

7.3 You must not use your access to the Platform to unduly influence a Client's choice of provider or create a conflict of interest.

8.1 You must not use the Platform or your coordinator access to refer Clients exclusively to providers in which you or an associate have a financial interest, unless you have disclosed that interest to the Client and they have given informed consent.

8.2 You must not accept commissions, referral fees, or other incentives from providers in connection with your Clients, unless permitted under the NDIS Rules and disclosed in full to the Client.

8.3 FindMySupport may suspend or terminate your account if it reasonably believes a conflict of interest policy has been breached.

9.1 Either the Client or the Support Coordinator may revoke the coordinator link at any time without notice through the Platform settings.

9.2 Upon revocation, the Coordinator's access to that Client's data on the Platform will be immediately removed.

9.3 Revocation does not affect any obligations already accrued, including confidentiality and data handling obligations.

10.1 FindMySupport may suspend or terminate a Support Coordinator's account without prior notice if the Coordinator:

• breaches any provision of this Agreement;
• loses their NDIS registration or Worker Screening clearance;
• engages in conduct that poses a risk to Participants; or
• breaches the NDIS Code of Conduct.

10.2 The Coordinator may close their account at any time by contacting FindMySupport. All active coordinator links will be automatically revoked on closure.

11.1 FindMySupport is not liable for any loss, damage, or claim arising from:

• the quality or outcome of support coordination services provided;
• reliance on information viewed through the Platform;
• any breach of confidentiality or privacy by the Coordinator; or
• disputes between the Coordinator and a Client or provider.

11.2 To the maximum extent permitted by law, FindMySupport's aggregate liability to a Support Coordinator is limited to the total fees paid by the Coordinator to FindMySupport in the 12 months preceding the claim.