Your Safety Matters

We are committed to creating a safe platform for all NDIS participants and providers.

In an Emergency

If you or someone else is in immediate danger, call 000 (Triple Zero) immediately.

For the NDIS Quality and Safeguards Commission, call 1800 035 544.

Worker Screening Checks

All providers on FindMySupport are required to hold a valid NDIS Worker Screening Check. This check ensures that workers have been assessed as suitable to work with people with disability.

What is an NDIS Worker Screening Check?

  • A nationally consistent check for workers in the NDIS
  • Assesses whether a person poses a risk to people with disability
  • Includes a criminal history check and other relevant assessments
  • Must be renewed periodically to remain valid

Registered vs Unregistered Providers

Registered Providers

Registered with the NDIS Quality and Safeguards Commission and must comply with the NDIS Practice Standards.

Unregistered Providers

Can provide supports to self-managed and plan-managed participants. While they don't need NDIS registration, they must still comply with the NDIS Code of Conduct.

Tips for Choosing Safely

  • Look for the Verified Provider badge

    Check for the badge on provider profiles to confirm their credentials

  • Check reviews and ratings

    Read feedback from other participants to make informed decisions

  • Verify worker screening

    Ensure the provider holds a current NDIS Worker Screening Check

  • Get a clear service agreement

    Have a written agreement in place before support starts

  • Meet before booking

    Have a phone or video call with the provider before your first session

  • Trust your instincts

    If something doesn't feel right, don't proceed

  • Keep records

    Document your services and note any concerns that arise

How to Report a Concern

If you have a concern about a provider or another user on the platform, you can:

  1. 1

    Report the concern

    Use the "Report a Concern" button on any provider profile, booking, or message

  2. 2

    We review your report

    Our team will review your report within 2 business days

  3. 3

    Escalation if needed

    Serious concerns are escalated to the NDIS Quality and Safeguards Commission