Complaints & Feedback

We take all complaints seriously and are committed to resolving issues promptly and fairly.

Immediate Risk or Danger

If someone is in immediate danger, call 000. For urgent NDIS concerns, contact the NDIS Quality and Safeguards Commission on 1800 035 544.

Our Complaints Process

1

Submit Your Complaint

Use our Report a Concern form, or email us at complaints@ndisconnect.com.au. Include as much detail as possible.

2

Acknowledgement

We will acknowledge your complaint within 2 business days and assign a case handler.

3

Investigation

We investigate the matter thoroughly, contacting all parties involved. Most complaints are resolved within 10 business days.

4

Resolution

We will communicate the outcome and any actions taken. You may request a review if you are not satisfied with the resolution.

External Escalation

If you are not satisfied with our resolution, or if your complaint involves serious misconduct, you can escalate directly to:

NDIS Quality and Safeguards Commission

  • Phone: 1800 035 544 (free call)
  • TTY: 133 677
  • Interpreters: TIS 131 450
  • National Relay Service: 1800 555 677